Frequently Asked Questions
Everything you need to know about your EADEM skincare journey.
When can I expect my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor its journey.
Are EADEM products safe for sensitive skin?
Yes, our formulas are specifically designed with Smart Melanin™ technology to be gentle yet effective on all skin types, including sensitive skin and skin prone to post-inflammatory hyperpigmentation.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus shipping costs.
Are your products vegan and cruelty-free?
Absolutely. We never test on animals, and all our ingredients are 100% vegan and formulated without parabens, sulfates, or synthetic fragrances.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our global shipping options in the near future.
How should I store my skincare products?
To maintain the potency of our active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.